With all the different airlines to choose from, is there really a difference? You’re trying to get from point A to point B—how do you really choose? Convenience? Costs? Treatment? Amenities?   I was recently on a Delta flight, and the flight attendant got on the loudspeaker and said that Delta was the first airline…

Behind every smile or glance is an opinion. What do your customers REALLY think about you?   I was at a conference recently, arranged in roundtable seating with complete strangers, and at the end of the day we were asked to pick a partner and ask and answer questions about one another.   There were…